Detailed help and information

FAQ for users of the platform

Steen Tromholt avatar Verena Singer avatar
14 articles in this collection
Written by Steen Tromholt and Verena Singer
Tickets & registration

How do I set up paid tickets on Conferize?

I want to start selling tickets for my event. How do I create and activate paid tickets?
Verena Singer avatar
Written by Verena Singer
Updated over a week ago

How do I handle ticket cancellation and forwarding?

Can I decide on the cancellation and forwarding conditions for tickets purchased for my event?
Verena Singer avatar
Written by Verena Singer
Updated over a week ago

How do I handle refunds of ticket sales?

A ticket buyer cancelled their paid tickets. How does refunding work?
Steen Tromholt avatar
Written by Steen Tromholt
Updated over a week ago

Which payment options will I be able to offer to my ticket buyers?

How do people pay for the tickets and when do I see my money?
Steen Tromholt avatar
Written by Steen Tromholt
Updated over a week ago

Does Conferize handle multiple registrations under one payment?

Is it possible that a ticket buyer can include multiple tickets within one transaction?
Verena Singer avatar
Written by Verena Singer
Updated over a week ago

How does a waiting list for tickets work?

How is the list processed and who gets the tickets?
Steen Tromholt avatar
Written by Steen Tromholt
Updated over a week ago

Can I embed the ticket sales on an external website?

I have my own website, Wordpress or the like. How can I promote my event ticket sales there?
Steen Tromholt avatar
Written by Steen Tromholt
Updated over a week ago

A ticket buyer is getting an error from Stripe. What can I do?

Should I be worried? Can I find more information? What could be wrong?
Steen Tromholt avatar
Written by Steen Tromholt
Updated over a week ago

Are there any additional fees for ticket payments?

When selling tickets, do I have to expect any additional payment fees?
Verena Singer avatar
Written by Verena Singer
Updated over a week ago

How do I charge tax on ticket sales?

I need to charge tax when selling tickets. How do I do that?
Verena Singer avatar
Written by Verena Singer
Updated over a week ago