Essential product support | Conferize Support

Creating a website for your event

Brand your event website

I would like the event website to stay on brand.

V

Written by Verena Singer
Updated over a week ago

Own domain for the event-website

I would like my own domain to white label my event-website.

V

Written by Verena Singer
Updated over a week ago

Integration with external website

Is it possible to directly integrate Conferize to my own external website?

V

Written by Verena Singer
Updated over a week ago

Managing tickets & registration

Set rules for ticket cancellation, forwarding and waitlist.

Can I decide on the cancellation, forwarding and waitlist conditions for tickets purchased for my event?

V

Written by Verena Singer
Updated over a week ago

Cancelling a ticket

How do I as an organizer cancel a ticket - and how can an attendee cancel a ticket?

Written by Steen Tromholt
Updated over a week ago

How does waiting list works?

How is the list processed and who gets the tickets?

Written by Steen Tromholt
Updated over a week ago

Ticket communication

Improve the registration flow and information on your tickets

Written by Steen Tromholt
Updated over a week ago

Multiple registrations under one payment

Is it possible that a ticket buyer can include multiple tickets within one transaction?

V

Written by Verena Singer
Updated over a week ago

Ticket & registration features on an external website

I already have my own event website. Can I still use the ticket registration on Conferize?

V

Written by Verena Singer
Updated over a week ago

Ticket page (all tickets) and links to specific ticket types

Conferize provides a ticket page showing all your ticket types plus separate links for each ticket type

Written by Steen Tromholt
Updated over a week ago

Dealing with paid tickets

How do I set up paid tickets?

I want to start selling tickets for my event. How do I create and activate paid tickets?

V

Written by Verena Singer
Updated over a week ago

Payment & tax settings (when operating with paid tickets)

Connect with a payment provider via Conferize to offer payment with major credit cards and receive money.

Written by Steen Tromholt
Updated over a week ago

Which payment options will I be able to offer to my ticket buyers?

How do people pay for the tickets and when do I see my money?

Written by Steen Tromholt
Updated over a week ago

Additional ticket fees. Not here!

When selling tickets, do I have to expect any additional payment fees?

V

Written by Verena Singer
Updated over a week ago

When do I see my money?

When someone buys a ticket how long does it take until I receive the money

Written by Steen Tromholt
Updated over a week ago

How do I charge tax on ticket sales?

I need to charge tax when selling tickets. How do I do that?

V

Written by Verena Singer
Updated over a week ago

How do I handle refunds of ticket sales?

A ticket buyer cancelled their paid tickets. How does refunding work?

Written by Steen Tromholt
Updated over a week ago

A ticket buyer is getting an error from Stripe.

Additional information regarding Stripe

Written by Steen Tromholt
Updated over a week ago

Check-in

Check people in at your event

What do I do when people show up at my event?

Written by Steen Tromholt
Updated over a week ago