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Essential product support
Essential product support
To get you started with event-website, tickets & registration, check-in
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19 articles in this collection
Written by
Steen Tromholt
and
Verena Singer
Creating a website for your event
Brand your event website
I would like the event website to stay on brand.
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Written by
Verena Singer
Updated over a week ago
Own domain for the event-website
I would like my own domain to white label my event-website.
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Written by
Verena Singer
Updated over a week ago
Integration with external website
Is it possible to directly integrate Conferize to my own external website?
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Written by
Verena Singer
Updated over a week ago
Managing tickets & registration
Set rules for ticket cancellation, forwarding and waitlist.
Can I decide on the cancellation, forwarding and waitlist conditions for tickets purchased for my event?
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Written by
Verena Singer
Updated over a week ago
Cancelling a ticket
How do I as an organizer cancel a ticket - and how can an attendee cancel a ticket?
Written by
Steen Tromholt
Updated over a week ago
How does waiting list works?
How is the list processed and who gets the tickets?
Written by
Steen Tromholt
Updated over a week ago
Ticket communication
Improve the registration flow and information on your tickets
Written by
Steen Tromholt
Updated over a week ago
Multiple registrations under one payment
Is it possible that a ticket buyer can include multiple tickets within one transaction?
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Written by
Verena Singer
Updated over a week ago
Ticket & registration features on an external website
I already have my own event website. Can I still use the ticket registration on Conferize?
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Written by
Verena Singer
Updated over a week ago
Ticket page (all tickets) and links to specific ticket types
Conferize provides a ticket page showing all your ticket types plus separate links for each ticket type
Written by
Steen Tromholt
Updated over a week ago
Dealing with paid tickets
How do I set up paid tickets?
I want to start selling tickets for my event. How do I create and activate paid tickets?
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Written by
Verena Singer
Updated over a week ago
Payment & tax settings (when operating with paid tickets)
Connect with a payment provider via Conferize to offer payment with major credit cards and receive money.
Written by
Steen Tromholt
Updated over a week ago
Which payment options will I be able to offer to my ticket buyers?
How do people pay for the tickets and when do I see my money?
Written by
Steen Tromholt
Updated over a week ago
Additional ticket fees. Not here!
When selling tickets, do I have to expect any additional payment fees?
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Written by
Verena Singer
Updated over a week ago
When do I see my money?
When someone buys a ticket how long does it take until I receive the money
Written by
Steen Tromholt
Updated over a week ago
How do I charge tax on ticket sales?
I need to charge tax when selling tickets. How do I do that?
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Written by
Verena Singer
Updated over a week ago
How do I handle refunds of ticket sales?
A ticket buyer cancelled their paid tickets. How does refunding work?
Written by
Steen Tromholt
Updated over a week ago
A ticket buyer is getting an error from Stripe.
Additional information regarding Stripe
Written by
Steen Tromholt
Updated over a week ago
Check-in
Check people in at your event
What do I do when people show up at my event?
Written by
Steen Tromholt
Updated over a week ago